/* UPA — Chat: support chat, messages, status icons, timeline submissions */

/* ─── Support / Chat ──────────────────────────────────────────────────────── */

body.upa-page .upa-support-index {
  display: flex;
  flex-direction: column;
  gap: 1.25rem;
  padding-top: 0.25rem;
}

body.upa-page .upa-support-ticket-list {
  display: flex;
  flex-direction: column;
  gap: 0.6rem;
}

body.upa-page .upa-support-ticket-card {
  transition: transform 140ms ease, box-shadow 140ms ease;
}

body.upa-page .upa-support-ticket-card:hover {
  transform: translateY(-1px);
  box-shadow: 0 10px 28px rgba(30, 60, 110, 0.1);
}

body.upa-page .upa-support-status {
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 600;
  padding: 0.22rem 0.7rem;
  white-space: nowrap;
}

body.upa-page .upa-support-status--open {
  background: color-mix(in srgb, var(--upa-primary) 11%, white 89%);
  color: var(--upa-primary);
}

body.upa-page .upa-support-status--in_progress {
  background: color-mix(in srgb, #b7791f 11%, white 89%);
  color: #b7791f;
}

body.upa-page .upa-support-status--resolved {
  background: color-mix(in srgb, var(--upa-success) 11%, white 89%);
  color: var(--upa-success);
}

body.upa-page .upa-support-chat {
  display: flex;
  flex-direction: column;
  overflow: hidden;
  height: min(44rem, calc(100svh - 10rem));
  min-height: 26rem;
}

body.upa-page .upa-support-chat__messages {
  flex: 1;
  min-height: 0;
  max-height: none;
  overflow-y: auto;
  padding: 1.35rem;
  display: flex;
  flex-direction: column;
  gap: 0.9rem;
  background: color-mix(in srgb, var(--upa-surface-soft) 65%, var(--upa-surface));
  scrollbar-width: thin;
  scrollbar-color: color-mix(in srgb, var(--upa-primary) 34%, var(--upa-border)) transparent;
}

body.upa-page .upa-chat-history-loader {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.42rem;
  padding-bottom: 0.3rem;
  color: var(--upa-muted);
  font-size: 0.78rem;
  font-weight: 600;
}

body.upa-page .upa-chat-history-loader[hidden] {
  display: none;
}

body.upa-page .upa-chat-history-loader__spinner {
  width: 0.88rem;
  height: 0.88rem;
  border: 2px solid color-mix(in srgb, var(--upa-primary) 24%, transparent);
  border-top-color: var(--upa-primary);
  border-radius: 50%;
  animation: upa-chat-loader-spin 700ms linear infinite;
}

@keyframes upa-chat-loader-spin {
  to { transform: rotate(360deg); }
}

body.upa-page .upa-support-chat__messages::-webkit-scrollbar {
  width: 0.42rem;
}

body.upa-page .upa-support-chat__messages::-webkit-scrollbar-track {
  background: transparent;
}

body.upa-page .upa-support-chat__messages::-webkit-scrollbar-thumb {
  border-radius: 999px;
  background: color-mix(in srgb, var(--upa-primary) 34%, var(--upa-border));
}

body.upa-page .upa-support-chat__empty {
  text-align: center;
  padding: 2rem 1rem;
}

body.upa-page .upa-support-message {
  display: flex;
  flex-direction: column;
  max-width: 72%;
}

body.upa-page .upa-support-message--admin {
  align-self: flex-end;
  align-items: flex-end;
}

body.upa-page .upa-support-message--customer,
body.upa-page .upa-support-message--automation {
  align-self: flex-start;
  align-items: flex-start;
}

body.upa-page .upa-support-message__bubble {
  border-radius: 18px 18px 6px 18px;
  padding: 0.72rem 1rem;
  font-size: 0.92rem;
  line-height: 1.55;
  background: var(--upa-primary);
  color: #fff;
}

body.upa-page .upa-support-message__bubble p {
  margin: 0;
}

body.upa-page .upa-support-message__content-type {
  display: inline-flex;
  border-radius: 999px;
  padding: 0.15rem 0.5rem;
  background: color-mix(in srgb, var(--upa-primary) 12%, var(--upa-surface));
  color: var(--upa-primary);
  font-family: monospace;
  font-size: 0.78rem;
  font-weight: 700;
}

body.upa-page .upa-support-message__image {
  display: block;
  width: min(18rem, 100%);
  max-height: 18rem;
  object-fit: cover;
  border-radius: 12px;
  margin-bottom: 0.45rem;
}

body.upa-page .upa-support-message--customer .upa-support-message__bubble {
  border-radius: 18px 18px 18px 6px;
  background: var(--upa-surface);
  color: var(--upa-text);
  border: 1px solid var(--upa-border);
}

body.upa-page .upa-support-message--automation .upa-support-message__bubble {
  border-radius: 18px 18px 18px 6px;
  background: color-mix(in srgb, var(--upa-warning) 12%, var(--upa-surface));
  color: var(--upa-text);
  border: 1px solid color-mix(in srgb, var(--upa-warning) 35%, var(--upa-border));
}

body.upa-page .upa-support-message__meta {
  margin-top: 0.3rem;
  font-size: 0.76rem;
  color: var(--upa-muted);
}

body.upa-page .upa-support-chat__compose {
  border-top: 1px solid var(--upa-border);
  padding: 0.85rem 1rem 1rem;
  background: var(--upa-surface);
}

body.upa-page .upa-support-chat__resolved {
  border-top: 1px solid var(--upa-border);
  padding: 1rem 1.25rem;
  background: color-mix(in srgb, var(--upa-success) 6%, white 94%);
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 0.5rem;
}

body.upa-page .upa-support-chat__input-row {
  display: flex;
  gap: 0.6rem;
  align-items: flex-end;
}

body.upa-page .upa-support-chat__input {
  flex: 1;
  resize: none;
  min-height: 3rem;
  border-radius: 14px;
}

body.upa-page .upa-chat-attach {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  width: 3rem;
  height: 3rem;
  border: 1px solid var(--upa-border);
  border-radius: 12px;
  background: var(--upa-surface);
  color: var(--upa-primary);
  font-size: 1.55rem;
  cursor: pointer;
}

body.upa-page .upa-chat-attach__input {
  position: absolute;
  width: 1px;
  height: 1px;
  clip-path: inset(50%);
  overflow: hidden;
}

body.upa-page .upa-chat-file {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  width: fit-content;
  max-width: 100%;
  margin-bottom: 0.65rem;
  padding: 0.35rem 0.42rem 0.35rem 0.65rem;
  border-radius: 999px;
  background: var(--upa-surface-soft);
  color: var(--upa-text);
  font-size: 0.8rem;
}

body.upa-page .upa-chat-file[hidden] {
  display: none;
}

body.upa-page .upa-chat-file__name {
  max-width: min(18rem, 52vw);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

body.upa-page .upa-chat-file__remove {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 0;
  width: 1.35rem;
  height: 1.35rem;
  border-radius: 50%;
  background: color-mix(in srgb, var(--upa-primary) 12%, var(--upa-surface));
  color: var(--upa-primary);
  cursor: pointer;
}

body.upa-page .upa-support-chat__send-btn {
  flex-shrink: 0;
  align-self: flex-end;
  min-height: 3rem;
  border-radius: 12px;
}

body.upa-page .upa-support-chat__send-btn:disabled {
  opacity: 0.6;
  cursor: wait;
}

body.upa-page .upa-msg-status {
  display: inline-flex;
  align-items: center;
  margin-left: 0.38rem;
  vertical-align: middle;
  padding: 0.12rem 0.38rem;
  border-radius: 999px;
  font-size: 0.7rem;
  font-weight: 600;
  background: var(--upa-surface-soft);
}

body.upa-page .upa-msg-status svg {
  width: 0.9rem;
  height: 0.9rem;
}

body.upa-page .upa-msg-status--pending {
  color: var(--upa-muted);
}

body.upa-page .upa-msg-status--retrying { color: #d97706; opacity: 1; }

body.upa-page .upa-msg-status--sent {
  color: var(--upa-success);
  opacity: 1;
}

body.upa-page .upa-msg-status--exhausted {
  color: var(--upa-danger, #cf334d);
  opacity: 1;
}

body.upa-page .upa-msg-origin {
  display: inline-flex;
  margin-left: 0.32rem;
  padding: 0.1rem 0.34rem;
  border-radius: 999px;
  font-size: 0.67rem;
  font-weight: 600;
}

body.upa-page .upa-msg-origin--customer {
  background: var(--upa-surface-soft);
}

body.upa-page .upa-msg-origin--admin {
  background: color-mix(in srgb, var(--upa-primary) 10%, var(--upa-surface));
  color: var(--upa-primary);
}

body.upa-page .upa-msg-origin--automation {
  background: color-mix(in srgb, var(--upa-warning) 16%, var(--upa-surface));
  color: var(--upa-warning);
}

@keyframes upa-spin {
  from { transform: rotate(0deg); }
  to { transform: rotate(360deg); }
}

/* ── Timeline form submission entries ─────────────────────────────────────── */

body.upa-page .upa-timeline-submission {
  margin: 0.5rem 0.75rem;
  padding: 0.6rem 0.75rem;
  border-radius: 0.6rem;
  background: color-mix(in srgb, var(--upa-primary) 6%, white 94%);
  border: 1px solid color-mix(in srgb, var(--upa-primary) 18%, white 82%);
  font-size: 0.82rem;
}

body.upa-page .upa-timeline-submission__header {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  flex-wrap: wrap;
}

body.upa-page .upa-timeline-submission__icon {
  display: flex;
  align-items: center;
  color: var(--upa-primary);
}

body.upa-page .upa-timeline-submission__icon svg {
  width: 0.9rem;
  height: 0.9rem;
  flex-shrink: 0;
}

body.upa-page .upa-timeline-submission__title {
  font-weight: 600;
  color: var(--upa-primary);
  flex: 1;
}

body.upa-page .upa-timeline-submission__time {
  color: var(--upa-muted);
  font-size: 0.75rem;
  white-space: nowrap;
}

body.upa-page .upa-timeline-submission__fields {
  margin: 0.45rem 0 0;
  padding: 0;
  display: flex;
  flex-direction: column;
  gap: 0.2rem;
}

body.upa-page .upa-timeline-submission__field {
  display: flex;
  gap: 0.35rem;
  font-size: 0.8rem;
}

body.upa-page .upa-timeline-submission__field dt {
  color: var(--upa-muted);
  flex-shrink: 0;
}

body.upa-page .upa-timeline-submission__field dt::after {
  content: ":";
}

body.upa-page .upa-timeline-submission__field dd {
  margin: 0;
  color: var(--upa-text);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

body.upa-page .upa-timeline-submission__link {
  margin-top: 0.5rem;
  display: inline-flex;
}

body.upa-page .upa-msg-warning {
  display: flex;
  align-items: flex-start;
  gap: 0.4rem;
  margin-top: 0.35rem;
  padding: 0.45rem 0.6rem;
  border-radius: 8px;
  font-size: 0.78rem;
  line-height: 1.45;
  background: color-mix(in srgb, #d97706 10%, white 90%);
  border: 1px solid color-mix(in srgb, #d97706 25%, white 75%);
  color: #92400e;
  max-width: 100%;
}

body.upa-page .upa-msg-warning--failed {
  background: color-mix(in srgb, #ef4444 10%, white 90%);
  border-color: color-mix(in srgb, #ef4444 25%, white 75%);
  color: #7f1d1d;
}

body.upa-page .upa-msg-warning svg {
  width: 0.9rem;
  height: 0.9rem;
  flex-shrink: 0;
  margin-top: 0.1rem;
}

body.upa-page .upa-subscriber-layout {
  display: grid;
  grid-template-columns: minmax(24rem, 1fr) minmax(17rem, 21rem);
  align-items: start;
  gap: 1rem;
}

body.upa-page .upa-subscriber-layout > turbo-frame {
  display: block;
  min-width: 0;
}

body.upa-page .upa-subscriber-profile {
  position: sticky;
  top: 1rem;
}

body.upa-page .upa-subscriber-mobile-tabs {
  display: none;
}

@media (max-width: 900px) {
  body.upa-page .upa-subscriber-layout {
    grid-template-columns: 1fr;
  }

  body.upa-page .upa-subscriber-profile {
    position: static;
  }
}

@media (max-width: 640px) {
  body.upa-page .upa-subscriber-mobile-tabs {
    display: flex;
    grid-column: 1 / -1;
    gap: 0.35rem;
    padding: 0.25rem;
    border-radius: 12px;
    background: var(--upa-surface-soft);
  }

  body.upa-page .upa-subscriber-mobile-tabs__tab {
    flex: 1;
    border: 1px solid transparent;
    border-radius: 9px;
    padding: 0.68rem;
    background: transparent;
    color: var(--upa-muted);
    font-size: 0.9rem;
    font-weight: 600;
    cursor: pointer;
  }

  body.upa-page .upa-subscriber-mobile-tabs__tab.is-active {
    background: var(--upa-surface);
    color: var(--upa-primary);
    border: 1px solid color-mix(in srgb, var(--upa-primary) 22%, var(--upa-border));
  }

  body.upa-page .upa-subscriber-layout[data-active-tab="chat"] .upa-subscriber-profile,
  body.upa-page .upa-subscriber-layout[data-active-tab="profile"] > turbo-frame {
    display: none;
  }

  body.upa-page .upa-support-chat {
    height: calc(100svh - 13rem);
    min-height: 22rem;
  }

  body.upa-page .upa-support-chat__messages {
    padding: 1rem;
  }

  body.upa-page .upa-support-message {
    max-width: 88%;
  }
}